Effective Date: 05 Feb 2025
This Privacy Policy describes how iSent e-Commerce Platform ("iSent," "we," "us," or "our"), a brand under FN Software Solutions Private Limited, collects, uses, discloses, and safeguards your personal information. By using our platform, you agree to the terms outlined in this Privacy Policy.
When you use our platform, we may collect the following types of information:
Personal Information: Name, email address, phone number, physical address, and other contact details provided during registration or purchase.
Payment Information: Details required for processing payments, including credit/debit card information, securely handled by our payment partners.
Usage Data: Information about how you use our platform, including IP address, browser type, pages visited, and app interactions.
Location Information: We may collect your device’s location data (precise or approximate) via GPS, Wi-Fi, or IP address.
Communication Data: Records of correspondence through email, phone, or WhatsApp.
Cookies and Tracking Data: Information collected through cookies and similar technologies to improve your experience and analyze platform performance.
We use the information collected for the following purposes:
To provide and improve our e-commerce services.
To process transactions and deliver purchased products.
To provide location-based services, product availability, and delivery options.
To communicate updates, promotional offers, or customer service messages.
To analyze usage trends and improve platform performance.
To comply with legal obligations and resolve disputes.
We do not sell your personal information to third parties.
We may share your information in the following scenarios:
With trusted service providers assisting in platform operations (e.g., payment processors, delivery services, analytics providers).
When required by law or to protect our legal rights.
With your consent or at your request.
Location information is never shared with third parties for marketing purposes without your explicit consent.
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security. Users are encouraged to protect their account credentials.
Depending on your jurisdiction, you may have the following rights:
Access, correct, or delete your personal information, including location data.
Restrict or object to certain data processing activities.
Withdraw consent for data collection or use.
Disable location services on your device to prevent collection.
To exercise these rights, please contact us at support@isent.online or care@ndasenda.co.zw.
We may use cookies and similar technologies to enhance your experience. Location data may also be collected to provide relevant content, offers, and improved services. You can manage cookies and location tracking through your device and browser settings.
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
For questions or concerns about this Privacy Policy or your data, contact us at:
Address: 4 Phillips Avenue, Belgravia, Harare, Zimbabwe
Phone: +263 8677005353 | +263 784448162
WhatsApp: +263 776812982
Email: support@isent.online | care@ndasenda.co.zw
